Franchise fee and advance — cannot be returned
Any franchise fee, booking amount or advance paid toward a Maa Ki Chai franchise is non-refundable and cannot be returned once received, whether or not the outlet later opens. Training, branding and site work begin after payment. This is separate from the shop-goods policy below. The signed franchise agreement, if any, prevails for that partner.
Shop / premix goods (live site policy)
You may cancel a product order within 30 days of receiving the goods (or of a third party you appointed, who is not the carrier, taking possession). Tell us clearly by email at help@maakichai.com.
We reimburse no later than 30 days from the day we receive the returned goods, using the same payment method, without extra reimbursement fees. Goods must have been bought in the last 30 days and be in original packaging.
Goods that cannot be returned
- Items made to your specifications or clearly personalised
- Goods that deteriorate rapidly or whose expiry date has passed
- Goods that cannot be returned for health or hygiene reasons and were unsealed after delivery
- Goods that, after delivery, are inseparably mixed with other items
We may refuse returns that do not meet these conditions. You bear the cost and risk of return shipment. Send goods as instructed when you write to help@maakichai.com. We cannot refund without actual receipt of the goods or proof of return delivery. Insured, trackable post is recommended.
If the goods were marked as a gift and shipped to you, you receive gift credit after we receive the return. Otherwise the refund goes to the original payer.
Questions: help@maakichai.com, support@maakichai.com or +91 9422799415.